Tech-Savvy Seniors: ICT Adoption and Social Connectivity among Senior Citizens in Urban India

Dr. Sakshi Arya
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Dr. Sakshi Arya: Head & Sr. Assistant Professor – Journalism & Mass Communication IIS (deemed to be University), Jaipur, India

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 5, 6484-6494

Abstract: India’s senior citizen population, currently constituting 8.6% of the total, is projected to exceed 20% by 2050. As this demographic grows, understanding their interaction with Information and Communication Technology (ICT) becomes increasingly vital. Ageing is often accompanied by physical, emotional, and social challenges. However, an increasing number of urban senior citizens are turning to ICT tools to enhance connectivity and overcome isolation. This study explores the usage patterns, benefits, and barriers to ICT adoption among senior citizens in Delhi. Using Davis’ Technology Acceptance Model (TAM), the study investigates how perceived usefulness (PU) and perceived ease of use (PEOU) influence technology uptake. Survey data from 155 individuals aged 55+ were analysed using both users and non-users. The questionnaire items were explicitly mapped to TAM constructs: PU was assessed through perceived social and functional benefits, while PEOU was gauged via reported difficulties and support needs. Findings show that ICT tools such as WhatsApp, email, and video calling significantly support family connectivity. Key socio-demographic factors (age, education, occupation) influence adoption, while fear of mistakes directly corresponds with PEOU. The study recommends targeted digital literacy workshops, user-friendly interfaces, and government-supported tech support initiatives. This is crucial to ensure age-inclusive access in India’s digital ecosystem.

Date: 2025
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