Evaluating the Impact of Organizational and Cultural Barriers on Organizational Performance Indicators and the Moderating Effect of Management Support: An in-Depth Exploration of Ghana’s Oil, Gas, and Telecommunication Sectors

Suleman Mohammed Yakubu and Kingsley Tornyeva
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Suleman Mohammed Yakubu: Accra Institute of Technology (AIT) Department of Business Administration Accra-North-Ghana
Kingsley Tornyeva: Accra Institute of Technology (AIT) Department of Business Administration Accra-North-Ghana

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 5, 734-753

Abstract: The study “Evaluating the Impact of Organizational and Cultural Barriers on Organizational Performance Indicators and the Moderating Effect of Management Support†considers various configurations on how internal impediments impact performance metrics within the oil, gas, and telecommunications industries in Ghana. The main research question is as follows: What impacts do organizational and cultural barriers have on key performance indicators (KPIs), and how do they interact with management support as a moderator? The method adopted is mixed with explanatory sequential design with the quantitative data collected through questionnaires completed by a purposive sample of 240 employees across the private and public sectors. It was followed by qualitative interviews. The validity, reliability, and relationships concerning the structural model were assessed using statistical techniques, among which was Partial Least Squares Structural Equation Modeling, (PLS-SEM) and descriptive statistics. It turned out that there exist a significant positive relationship between organizational and cultural barriers and performance indicators being investigated; for instance, return on asset (ROA) and market share. Financial and market performance are ironically improved by barriers structurally increasing consistency, discipline, and strategic alignment, contrary to the traditional obstacle paradigm of successfully performing with barriers. The moderating influence of management support seems weak and does not have much direct influence on market share. The study takes the position that internally existing constraints convert into organizational assets contingent upon their strategic alignment, pointing at the need for process-oriented leadership and sector-specific strategies. Recommendations included creating a culture of adaptive management, promoting structured systems together with creative methodologies, and adopting leadership styles according to the culture of the organization. It is recommended that latter studies evaluate how these interactions play across different sectors and what potential long-term effects these barriers may have on innovation and organizational agility.

Date: 2025
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