The Impact or Workplace Bullying, Psychological Contract Violation, Moral Disengagement and Emotional Intelligence on Workplace Deviant Behavior: A Conceptual Framework

Tanzin Khan, Prof. Dr. Hishamuddin MD Som, Prof. Dr. Rosli Mahmood and Dr. Risidaxshinni Kumarusamy
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Tanzin Khan: Putra Business School, Bangladesh
Prof. Dr. Hishamuddin MD Som: Putra Business School, Bangladesh
Prof. Dr. Rosli Mahmood: Putra Business School, Bangladesh
Dr. Risidaxshinni Kumarusamy: Putra Business School, Bangladesh

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 6, 5403-5422

Abstract: Workplace deviant behavior poses a significant challenge for organizations, especially in Bangladesh’s banking industry. A few global trends like uncertainty, pandemic, global competition changes in business models, and new kinds of competition have compelled banks to decentralize their functions, enhance the flexibility of operations, and prioritize performance. Excessive demands from the workplace induce anxiety and dissatisfaction in employees, prompting them to exhibit undesirable workplace conduct, known as workplace deviant behavior. Workplace deviant behavior may also arise from persons experiencing adverse behavior in the workplace. Workplace bullying is one such behavior. Another reason for deviant behavior is the violation of psychological contracts. This study aims to expand Bangladesh’s Bangladeshi Conservation of Resource Theory by elucidating workplace bullying, psychological contract violation, and workplace deviant behavior. The study also examines the role of moral disengagement as a mediator and emotional intelligence as a moderator. Despite its severe consequences, a dearth of studies exists, especially in emerging economies. The proposed conceptual framework analyzes the existing literature, theories, and concepts pertinent to negative job stresses, deviant behavior, and organizational behavior. The propositions made in this study can be empirically validated by gathering data from the banking sector. The current study particularly looks into Bangladesh’s banking sector, which has undergone rapid financialization, creating tremendous opportunities for the Bangladeshi labor market. The practitioners can benefit from the potential findings of this study by redesigning their work practices and policies. Furthermore, the future scope of the empirical research can give insights into the issues the Bangladeshi banking sector encounters in managing workplace deviant behavior and the possible ways to mitigate them. Consequently, it will be advantageous for employees in this business to engage in a more favorable and happier working environment to enhance their physical and mental productivity and wellbeing.

Date: 2025
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