Flexible Work Arrangements and Job Performance with Mediation of Perceived Organizational Support among Employees Aftermath the COVID-19 Pandemic

Nasina Mat Desa and Muhammad Hasmi Abu Hassan Asaari.
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Nasina Mat Desa: Management Section, School of Distance Education Universiti Sains Malaysia
Muhammad Hasmi Abu Hassan Asaari.: Management Section, School of Distance Education Universiti Sains Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 6, 5891-5902

Abstract: Organizations and employees, regardless of public or private, are facing tremendous effects from the COVID-19 pandemic. In handling the businesses, the organization’s top management had no option but to consider their employees to conform to the new norm of flexible work arrangements. Thus, the work-from-home (WFH) has been the best option for organizations to ensure their businesses go status quo by allowing their employees through the ideas of flexible work arrangements. In the new context of WFH, organizations had to find ways to monitor their employees’ job performance. The organizations need to show their support to their employees as they are on the WFH. Thus, this research foresees that there is a need to explore the relationship between flexible work arrangements, job performance, and perceived organizational support among employees in public and private organizations aftermath the COVID-19 pandemic. The objectives are to assess the new way of working in the concept of flexible work arrangements that relate to job performance and to explore the mediation of perceived organizational support between flexible working arrangements and job performance among employees in the public and private organizations aftermath of the COVID-19 pandemic. This research embarks on getting data from employees who are working in public and private organizations that are affected by the pandemic. A simple random sampling method will be used. The research respondents are individual employees. Fieldwork to be done in distributing questionnaires in major cities. The findings provide new knowledge in identifying the work flexible arrangement, job performance, and perceived organizational support among employees in public and private organizations aftermath of the COVID-19 pandemic. A significant new knowledge for blending the organizations and employees coherent in facing the new norm of work-life.

Date: 2025
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