From Human Tutors to AI Chatbots: Exploring the Role of ChatGPT in Personalized Learning

Navaratnam Vejaratnam, Heng Han Kok, Hafatin Natrah binti Mohd Noh@Safah, Izwan Harith bin Md Ithnan and Theepa Paramasivam
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Navaratnam Vejaratnam: Department of Business Management, FAME, New Era University College
Heng Han Kok: Department of Finance and Accounting, FAME, New Era University College
Hafatin Natrah binti Mohd Noh@Safah: Department of Business Management, FAME, New Era University College
Izwan Harith bin Md Ithnan: Faculty of Leadership and Management, USIM
Theepa Paramasivam: Department of Finance and Accounting, FAME, New Era University College

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 6, 5971-5977

Abstract: Artificial intelligence (AI) has opened new paths for personalized education, and AI chatbots are beginning to play a meaningful role in academic life. OpenAI’s generative language model ChatGPT provides an alternative to human-like tutoring known as interactive, adaptive dialogue (chatbot). It has the special feature of being multilingual and providing simple information drawn from complex text. ChatGPT can consistently and accessibly, without cultural distortion, offer academic support to learners from a foreign environment, helping them understand what they are studying and giving them confidence in that material. The article concludes with an explanation of how the chatbot can be used and the key challenges in implementing the chatbot for both educators and students. The paper thus adds to the growing literature on AI in education and makes practical suggestions to institutions hoping to make intelligent digital solutions a seamless part of academic life.

Date: 2025
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