The Impact of Organizational Change on Work Performance among Airline Employees in Malaysia

Dean Nelson Mojolou, Stephen Laison Sondoh, Toh Pei Sung and Faerozh Madli
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Dean Nelson Mojolou: Faculty of Business, Economy and Accountancy, University Malaysia Sabah, Malaysia
Stephen Laison Sondoh: Faculty of Business, Economy and Accountancy, University Malaysia Sabah, Malaysia
Toh Pei Sung: Faculty of Business, Economy and Accountancy, University Malaysia Sabah, Malaysia
Faerozh Madli: Faculty of Business, Economy and Accountancy, University Malaysia Sabah, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 6, 950-963

Abstract: With the fourth highest volume of air passenger traffic in South and Southeast Asia, the Malaysia Airlines Industry makes a substantial financial contribution to the country and significantly influences the global transportation market. Recently, there has been an increase in customer complaints regarding the mishandling of luggage, processing funds, and facilities services. The previous study’s inconsistent relationship between organizational change and work performance motivates the study. Even though this industry has many challenges, various strategies and systems may be developed to tackle this modern era’s challenges. The organizational change that determines the quality of this sector is subject to the influence of numerous factors that may impact work performance. Therefore, this study investigates the relationship between organizational change and work performance among airline employees in Malaysia. The employee’s work performance consists of tasks and contextual performance. There are 194 data collected from employees in four airline companies in Malaysia, and it was analyzed using SPSS version 21 and Structural Equation Modelling (SEM) version 3. The result proves that organizational culture and technology variables in organizational change influence employee work performance. Meanwhile, people, structure, and task have no significant relation with the dependent variable. The study will help the airline’s employees increase their awareness about the importance of organizational change. Besides, it will help the organizations improve their ability to alter and learn to boost their performance.

Date: 2025
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