Work Overload, Role Ambiguity, and Work Environment: Conceptualizing Stress Factors in Public

Mazuin Mat Halif, Ariff Azly Muhamed, Nur Najjah Abd Rahim, Suriyani Che Din, Mohd Zamri Abu Bakar and Ahmad Zuhairi Zainuddin
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Mazuin Mat Halif: Faculty of Business and Management, Universiti Teknologi MARA,Puncak Alam, Selangor
Ariff Azly Muhamed: Faculty of Business and Management, Universiti Teknologi MARA,Puncak Alam, Selangor
Nur Najjah Abd Rahim: Faculty of Business and Management, Universiti Teknologi MARA,Puncak Alam, Selangor
Suriyani Che Din: Faculty of Business and Management, Universiti Teknologi MARA,Puncak Alam, Selangor
Mohd Zamri Abu Bakar: Faculty of Business and Management, Universiti Teknologi MARA,Puncak Alam, Selangor
Ahmad Zuhairi Zainuddin: Faculty of Business and Management, Universiti Teknologi MARA,Puncak Alam, Selangor

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 7, 2223-2226

Abstract: This conceptual paper explores the relationship between job stress and employee mental health within the context of Malaysian public institutions. It focuses on three critical stressors commonly discussed in the organizational literature: work overload, role ambiguity, and work environment. Drawing on established theoretical frameworks and prior empirical findings, the paper examines how these factors contribute to psychological strain and diminished well-being among employees. The discussion underscores the relevance of proactive organizational strategies aimed at mitigating stressors and fostering a mentally healthy work climate. This paper provides a foundation for future empirical research and offers insights for policymakers and administrators seeking to enhance workplace mental health initiatives.

Date: 2025
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