Strategic Options of Improving Strategies of Service Delivery by Private Security Firms in Crime Prevention in Nairobi County, Kenya

George Mondela Lukalia
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George Mondela Lukalia: Kenyatta University, Nairobi, Kenya

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 7, 2819-2830

Abstract: National security plays a vital role in realizing a nation’s social, economic, and political goals. Given its importance, no country can fully address its security challenges alone; collaboration with key stakeholders such as local communities and private security firms (PSFs) is essential. PSFs, equipped with specialized expertise and training, serve as valuable allies to the police in crime detection and prevention, thereby enhancing public safety. This study explored strategic options of improving strategies of service delivery by PSFs in delivering security services aimed at preventing crime in Nairobi County, Kenya. Guided by the Resource-Based View theory, the research analyzed strategic measures available to PSFs for overcoming service delivery challenges. A descriptive survey design was utilized, incorporating a mixed-methods approach for data collection. The sample consisted of managers, supervisors, guards, and clients from selected PSFs in Nairobi County. A multistage sampling technique comprising clustering, proportionate random sampling, and purposive sampling was used to select 90 participants. Data collection involved questionnaires and interviews. Quantitative data were analyzed using descriptive statistics presented in tables and charts, while qualitative data were examined thematically and supported with direct quotations. The findings revealed that guarding services and collaborative initiatives were the main strategies employed by PSFs. Based on these results, the study recommended enhancing government policies to foster cooperation between public and private security sectors, establishing a regulatory body to ensure professional standards, and promoting the use of advanced technologies among PSFs to improve their role in crime prevention.

Date: 2025
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