EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL EFFICIENCY OF CONTAINER DEPOTS IN MOMBASA COUNTY

Omar Mohamed Abubakar () and Dr. Stephen Odock ()

European Journal of Business and Strategic Management, 2018, vol. 3, issue 6, 66 - 84

Abstract: Purpose: The main objective of this research was to establish the effect of total quality management practices on operational efficiency of container depots in Mombasa County. Methodology: The study adopted a descriptive design using cross-sectional data. The target population was 36 container depots in Mombasa County and since the population was small, a census survey was carried out on all the container depots in Mombasa County. A questionnaire was distributed to collect primary data. Out of the 40 research instruments distributed, 37 questionnaires were received and analysed representing 81% response rate which was considered adequate. Data analysis was done using of SPSS which produced both descriptive and inferential statistics. Results: The findings revealed that three elements of total quality management practices (top management commitment, training, teamwork and employee commitment, customer focus and quality focus) had a significant relationship with operational efficiency (p<0.05). When individual total quality management practices were considered, top management commitment, training, teamwork and employee commitment, customer focus and quality focus also had a strong positive correlation with operational efficiency. Unique contribution of the study: The study recommended that the container depots should concentrate on all aspects of total quality management practices since all the practices work in tandem to bring about superior operational efficiency.

Keywords: Total Quality Management Practices; Operational Efficiency and Container Depots (search for similar items in EconPapers)
Date: 2018
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