The Impact of Information Systems on the Decision-Making Process in Project Management

Hamda Hamad (), Maryam Altaheri () and Shaikha Al Shamsi ()

International Journal of Entrepreneurship and Project Management, 2025, vol. 10, issue 2, 19 - 33

Abstract: Purpose: Effective project management is crucial for organizational success and competitiveness in today's business environment. Making informed decisions is an essential part of project management as the speed and quality of these decisions immediately affect the project's outcomes. With the quick development of information technology, complex information systems (IS) facilitate decision-making processes at the organizational level. The study explores the influence of information systems (IS) on the project management decision-making process in the highly technologically sophisticated context of the UAE. Through an emphasis on critical elements, including decision speed, quality, and risk management, the study offers a thorough understanding of how information technologies can improve project outcomes. Methodology: A quantitative research methodology with standardized surveys was employed to gather data from many government and private sector organizations in the UAE, including IT, healthcare, construction, etc. The targeted audience for the research includes professionals actively involved in project management, i.e., project managers, coordinators, team leads, and others. A stratified random sample technique was employed to select the sample respondents randomly. 152 quantitative responses were collected from responders for statistical analysis using JASP software. Quantitative data from the respondent sheet, descriptive statistics, correlation, and regression analysis were carried out on the data obtained. Findings: The results revealed a moderate positive and statistically significant relationship between better decision-making outcomes and the quality of information systems' output. More specifically, it revealed that superior information systems will result in quicker and better-informed decision-making, which will successfully reduce project risks as a proactive measure. Unique Contribution to Theory, Practice and Policy: In line with the United Arab Emirates Vision 2021 and efforts towards digital transformation, the research presented useful recommendations for improving project management techniques. The study also adds to the body of knowledge in academia by offering theoretical and empirical support for the idea that information systems play a crucial role in project management. The research provides useful insights for the organization in the areas of strategic investment, operational efficiency, and risk management.

Keywords: Information System (IS); Project Management; Decision Quality; Risk Management; Decision-Making Process; Enterprise Resource Planning (ERP) System; Customer Relationship Management (CRM) System (search for similar items in EconPapers)
Date: 2025
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