Review Article: Importance of TQM And Business Excellence Models With Continuous Improvement Implementation of Initiatives And Sustainable Business Results in the UAE Organization

Naof Almessabi (), Khadija Alansaari () and Aaesha Aldhafairi ()

Global Journal of Health Sciences, 2024, vol. 9, issue 4, 15 - 25

Abstract: Purpose: This review article is to investigates the models of business excellence along with Total Quality Management (TQM) in healthcare specifically. It also illustrates how these models contribute to maintaining sustainability. Generally, total quality management provides a respected environment for patients, staff, and procedures. Moreover, EFQM and MBNQA are promoting the full frameworks in terms of satisfaction, strategies, and resources. While Sigma and lean methodology are crucial for the improvement and reduction of waste. Furthermore, a continuous improvement approach is used to improve both processes and services in the organization. Methodology: A comprehensive search by use of secondary data collection “Google Scholar”, search terms include “TQM”, “Continuous Improvement”, “Business Excellence”, and “Sustainability”. Most of the results have been filtered within studies published between 2020 and 2024, our references are matches with cited articles. In this review article, Medcare Medical Group has been chosen as a leading healthcare in the UAE providing health service at a high-quality level. TQM and business excellence models were involved in Medcare Medical Group to foster efficiency. Findings: The review article has mentioned the importance of TQM and business excellence in healthcare particularly, the reflection of these models towards patient focus and the implemented strategies to maintain with changes. Unique Contribution to Theory, Practice and Policy: A feedback collection provides future guidance for patient and employee engagement and introduces AI in healthcare strategies to target ethical issues.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:bdu:ojgjhs:v:9:y:2024:i:4:p:15-25:id:2710

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