INFLUENCE OF TRAINING AND DEVELOPMENT ON THE PERFORMANCE OF TELECOMMUNICATION INDUSTRY IN KENYA

Steven Rukumba (), Prof. Mike A. Iravo () and Dr. Assumptah Kagiri (PhD) ()

Journal of Human Resource and Leadership, 2019, vol. 4, issue 1, 22 - 31

Abstract: Purpose: The purpose of this study was to establish the influence of training and development on performance of telecommunication industry in Kenya Methodology: This study adopted both descriptive and correlational research designs. The study population was 300 senior management employees in all the four telecommunication firms in Kenya, which include, Safaricom, Airtel, Telkom and Equitel. The study used proportional sampling in selecting the managers from the four telecommunication firms. A sample size of 150 was arrived at using Fisher formula. Primary data was collected using structured questionnaires. Simple and multiple regression models were used to analyze the data using statistical package for the social sciences (SPSS version 20). Descriptive and inferential analysis was used to analyze the data. Results: The correlation results showed that training and development and the performance of telecommunication industry are positively and significantly associated. Further, regression analysis indicated that training and development has a positive and significant effect on performance of telecommunication industry in Kenya. The hypothesis results indicated that there is a significant relationship between training and development and the performance of telecommunication industry in Kenya. Recommendations: Based on the findings, the study recommended the need for telecommunication firms to strengthen their employee training and development aspects. These are: fostering employee learning, fostering better customer service, fostering efficiency and productivity within the firm, enhancing the overall workforce productivity, fostering better time management and promoting better knowledge awareness. The strengthening of these aspects will result to improved performance in the telecommunication industry.

Keywords: training and development; performance; telecommunication industry (search for similar items in EconPapers)
Date: 2019
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