The Role of Leadership Style in Improving Employee Satisfaction and Performance in Etisalat

Sultan Al Zaabi (), Mouza Al Kaabi (), Raya Al Falasi () and Maryam Ahmed ()

Journal of Human Resource and Leadership, 2023, vol. 8, issue 1, 8 - 24

Abstract: Purpose: study the impact of leadership styles on employee satisfaction and organizational performance in Emirates Telecommunication Corporation (Etisalat), Methodology: primary data was gathered from interviews with Etisalat staff, while secondary data was gathered from the Etisalat website and online articles. Findings: Although Etisalat has both transactional and transformational leadership styles it appears that the satisfactory job terms of the company's departments vary, whereas some are very satisfied, but others have reached a medium level of satisfaction. it has been concluded that leadership plays a critical role in inspiring employees, and lack of leadership guidance discourages their creativity Unique Contribution to Theory, Practice and Policy: The study recommends that Etisalat should build a balanced leadership style that focuses on employee productivity and mental health. It also recommends that that employees need to be provided with a comprehensive platform to participate, communicate, and interact with their colleagues and managers.

Keywords: Leadership; Leadership Styles; Transactional Leadership; Transformational Leadership; Employee Satisfaction; Performance; Etisalat; UAE; GCC. (search for similar items in EconPapers)
Date: 2023
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