Effect of Entrepreneurial Competency on Quality Service Delivery

Takon Samuel Manyo, Enya Matthew Njobili, Emefiele Charles Chike, Ebong Iniobong Ephraim, Loveth Okpunor and Atimba Oboko. I
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Takon Samuel Manyo: Department of Banking and Finance, University of Calabar, Nigeria
Enya Matthew Njobili: Department of Business Administration, Cross River University of Technology, Calabar, Nigeria
Emefiele Charles Chike: Department of Banking and Finance, University of Calabar, Nigeria
Ebong Iniobong Ephraim: Department of Banking and Finance, University of Calabar, Nigeria
Loveth Okpunor: Department of Banking and Finance, Nnamdi Azikiwe University, Awka, Nigeria
Atimba Oboko. I: Department of Business Management and Entrepreneurship, Ebonyi State University, Nigeria

Frontiers in Management Science, 2024, vol. 3, issue 4, 1-12

Abstract: The purpose of the study was to investigate the effect of entrepreneurial competency and on quality service delivery. The specific objectives were to; examine the effect of entrepreneurial innovativeness on quality service delivery, investigate the effect of entrepreneurial creativity on quality service delivery, determine the effect of entrepreneurial competencies on quality service delivery. The study adopted a survey research design and primary data were collected from the population of the study using survey questionnaire. Data were collected from the population of the study using survey questionnaire. The population of the study consisted of 500 entrepreneurs operating their businesses within Calabar as of 2022 and who are registered with SMEDAN. Principal Component Analysis (PCA) was employed with the varimax rotation method to analyze the underlying structure of the inter-relationships among the items into a set of common dimensions. The findings of this study were summarized as follows: Entrepreneurial innovativeness is an important factor which distinguishes successful enterprises from failed ones, risk-taking is important for the improved service quality, entrepreneurial creativity enables enterprises to remain competitive through value propositions to customers in the form of new products. The study recommended that owners of hotels should continue to explore opportunities for new ventures that will bring solution to the needs of society. Also, owners of hotels should continue to innovate their operations to improve existing product and remain competitive.

Keywords: entrepreneurial competency; quality service delivery; entrepreneurial innovativeness; entrepreneurial creativity; entrepreneurial competencies (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:bdz:frmans:v:3:y:2024:i:4:p:1-12

DOI: 10.56397/FMS.2024.08.01

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