Collaborative Islamic Banking Service: The Case of Ijarah
Karim Ullah (),
Wafi Al-Karaghouli and
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Karim Ullah: Institute of Management Sciences, Peshawar
Wafi Al-Karaghouli: Brunel University, London
Shafiullah Jan: Institute of Management Sciences, Peshawar
Business & Economic Review, 2017, vol. 9, issue 2, 187-202
This paper explores the collaborating roles of various service cocreators, within an auto Ijarah service, to establish how Islamic bank, customer, and supporting parties cocreate an Islamic banking service within a market, while using in depth narrative single case qualitative data analysis of an Ijarah manager and supporting documents. This collaborative perspective challenges the current dominant perspective of service being produced by the financial institutions alone. These findings enhance our understanding of how a holistic auto Ijarah service is cocreated by multiple parties within market. This is contrary to the prevailing assumption that an Ijarah is a product of an Islamic bank alone. This perspective can provoke thinking towards a more collaborative and trust building culture by forming a holistic Islamic banking community within market.
Keywords: Collaborating roles; Islamic banking; Ijarah (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:bec:imsber:v:9:y:2017:i:2:p:187-202
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