TOTAL QUALITY MANAGEMENT IN HOTEL SYSTEMS WITHIN THE FRAMEWORK OF GLOBALIZATION

Dino Bruža and Andreja Rudančić

Ekonomske ideje i praksa, 2020, issue 36, 67-82

Abstract: There is a great difference between modern hotel management and the earlier forms of development of hotel systems. The hotel industry is a constant backbone of growth and development of tourism in a particular location, especially because of the volume of business tasks involved. Therefore, there is an emphasis of research on the total quality management in the hotel system. In strategic plans in large hotel systems, process implantation, controls, and advancement of the entire quality of business all play a crucial role. Through all hotel operations, and in all departments, it is vital to maintain standards. The subject of research in this paper is the concept of total quality management, within the framework of current trends. The aim of the research is to present the philosophy of managing quality in hotels. The purpose of the paper is to highlight the impact of globalization trends in the view of total quality management. Considering the fact that modern tourism makes up ten percent of the total world GDP, the trends in growth in tourism are noticeable. As tourism is one of the main drivers of economic activity on the global level, and the framework of tourism is created by hotel systems, the need for research such as the one presented in this paper is ever more necessary. Total quality management means investing in all segments of a hotel, implementing various activities, maintaining control, analysis, as well as forming suggestions for the improvement of the total quality of the hotel business.

Keywords: hotel management; total quality management; hospitality; globalization (search for similar items in EconPapers)
JEL-codes: M10 M16 M21 Z32 (search for similar items in EconPapers)
Date: 2020
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.ekof.bg.ac.rs/wp-content/uploads/2014/10/05.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:beo:ekidpr:y:2020:i:36:p:67-82

Ordering information: This journal article can be ordered from
http://www.ekof.bg.a ... mske-ideje-i-praksa/

Access Statistics for this article

Ekonomske ideje i praksa is currently edited by Miomir Jakšić

More articles in Ekonomske ideje i praksa from Faculty of Economics and Business, University of Belgrade Contact information at EDIRC.
Bibliographic data for series maintained by Goran Petrić ().