Safety Culture and Continuing Care

Susana Pescada (), Marta Serrario (), Bernardete Sequeira (), Fernando Teixeira (), Christos Ladias () and Filipos Ruxho ()
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Susana Pescada: Universidade do Algarve, Portugal
Marta Serrario: Universidade do Algarve, Portugal
Bernardete Sequeira: Universidade do Algarve, Portugal
Fernando Teixeira: Instituto Politécnico de Beja, Portugal
Christos Ladias: Regional Science Inquiry Journal, Greece
Filipos Ruxho: Department of Business and Management, Universum International College (powered by Arizona State University), Kosovo

Sustainable Regional Development Scientific Journal, 2025, vol. II, issue 2, 33-44

Abstract: The COVID-19 pandemic placed unprecedented pressure on healthcare systems worldwide, including the National Health Service and the National Network for Integrated Continuing Care. In this context, the management of safety culture in healthcare gained increased importance, although it remains relatively underexplored in Portugal. This study analyzes the role of safety culture management within an Integrated Continuing Care Unit, identifying good practices, factors related to organizational learning, and the occurrence of adverse events. Using a single-case, exploratory and descriptive approach, the research draws on document analysis of institutional standards and reports, interviews across multiple management levels, and questionnaires administered to healthcare professionals. The findings indicate strong consistency between documentation, staff perceptions, and management perspectives, revealing a proactive and sustainable level of safety culture maturity. Nevertheless, key areas for improvement were identified, particularly in communication and occupational health and safety training affected by the pandemic’s impact on organizational structures and priorities.

JEL-codes: C21 O10 O47 R11 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:bfb:srdjou:2025-02_3

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