Role of Client Education and Policy Implementation. Case of Environmental Policy at Ministry of Environment, Climate Change and Forestry

Phd DR. Stanely Ontiri Motieri () and Phd DR. Andrew Shangarai Jumanne ()

American Journal of Public Policy and Administration, 2025, vol. 10, issue 1, 12-26

Abstract: Purpose: The purpose of the study was to examine the role of street-level bureaucrats in policy implementation in the Ministry of Environment, Climate Change, and Forestry, Kenya. Specifically, the study purposed to assess the role of educating clients on environmental policy implementation in the ministry. Street-level bureaucracy theory was used to explain the phenomenon under investigation. Materials and Methods: The study adopted a descriptive research design to answer the research questions. Senior officials and lower-echelon officials were targeted for data collection. Stratified and simple random sampling techniques were employed to sample 400 officials for response collection. Interview guides and open-ended questionnaires were used to gather responses. A pilot study was carried out on 5 respondents to test the validity and reliability of data collection instruments. Cronbach’s alpha equal to or greater than 0.7 was used as a yardstick to measure the reliability of data collection instruments. Quantitative data collected were analyzed using SPSS 25 into descriptive and inferential statistics and thereafter presented using pie charts, graphs, means, tables, standard deviations, regression, and correlation. Collected qualitative data were analyzed using content analysis and presented in various themes, narratives, and discourses alongside the main variables of the study. The study was strictly guided by principles underpinning research ethical considerations. Findings: The study found that client education (β=0.206) significantly influence environmental policy implementation in Kenya. Leadership effectiveness, cooperative consultation, participatory education, trust-building, cultural sensitivity, and multi-channel communication were critical factors enhancing policy outcomes. Street-level bureaucrats engage stakeholders collaboratively, while client education improve understanding, compliance, and behavioral change. Unique Contribution to Theory, Practice and Policy: The study recommends expanding client education capacity and communication infrastructure.

Keywords: Environmental Policy; Street-level Bureaucrats; Client Education; Policy Implementation (search for similar items in EconPapers)
Date: 2025
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