Role of Communication Styles in Workplace Conflict Resolution in Brazil

Bete Mendes ()

American Journal of Communication, 2024, vol. 6, issue 2, 22 - 31

Abstract: Purpose: The aim of the study was to assess the role of communication styles in workplace conflict resolution in Brazil. Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: The role of communication styles in workplace conflict resolution is paramount, as it significantly influences the outcome and the overall workplace environment. The study indicates that individuals with different communication styles tend to approach conflicts differently, impacting the resolution process. For instance, individuals with assertive communication styles often address conflicts directly, expressing their needs and concerns clearly while respecting others' viewpoints. This approach fosters open dialogue and promotes understanding, leading to effective resolution. On the other hand, individuals with passive communication styles may avoid confrontation, leading to unresolved conflicts or simmering tensions. Meanwhile, those with aggressive communication styles may resort to dominating or intimidating tactics, escalating conflicts rather than resolving them. Implications to Theory, Practice and Policy: Communication accommodation theory, social identity theory and transactional model of communication may be used to anchor future studies on assessing the role of communication styles in workplace conflict resolution in Brazil. Develop practical guidelines for communication skills training programs aimed at improving conflict resolution. Advocate for the inclusion of communication style considerations in organizational conflict resolution policies.

Keywords: Communication Styles; Workplace; Conflict; Resolution (search for similar items in EconPapers)
Date: 2024
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