Influence of Iso 9001: 2015 Procurement Quality Management on Performance of Manufacturing Firms in Kenya

Pauline Nyokabi Njuguna () and Dr. Patrick K. Ngugi ()

International Journal of Supply Chain and Logistics, 2020, vol. 4, issue 3, 1 - 24

Abstract: Purpose: The overall objective of this study was to examine the influence of procurement ISO 9001: 2015 procurement quality management on performance of manufacturing firms in Kenya, with an aim of making recommendations on proper use of ISO 9001: 2015 procurement quality management in the manufacturing sector.Methodology: This research study adopted a descriptive research design.The researcher preferred this method because it allowed an in-depth study of the subject. To gather data, structured questionnaire was used to collect data. The study population was the manufacturing firms in Nairobi; the respondents were the designated heads of procurement of these firms. 200 heads of procurement were selected using stratified random sampling. Once collected, data was analyzed using descriptive and inferential statistics.Quantitative data was analyzed using multiple regression analysis. The qualitative data generated was analyzed by use of Statistical Package of Social Sciences (SPSS) version 20Results and conclusion: The correlation analysis to determine the relationship between continuous improvement and performance of manufacturing firms in Kenya, Pearson correlation coefficient computed and tested at 5% significance level. The results indicate that there is a positive relationship (r=0.387) between and continuous improvement performance of manufacturing firms in Kenya. In addition, the researcher found the relationship to be statistically significant at 5% level (p=0.000, <0.05). The correlation analysis to determine the relationship between supplier management and performance of manufacturing firms in Kenya, Pearson correlation coefficient computed and tested at 5% significance level. The results indicate that there is a positive relationship (r=0.598) supplier management and performance of manufacturing firms in Kenya. In addition, the researcher found the relationship to be statistically significant at 5% level (p=0.000, <0.05). The correlation analysis to determine the relationship between customer focus and performance of manufacturing firms in Kenya, Pearson correlation coefficient computed and tested at 5% significance level. The results indicate that there is a positive relationship (r= 0.690) between customer focus and performance of manufacturing firms in Kenya. In addition, the researcher found the relationship to be statistically significant at 5% level (p=0.000, <0.05).Policy recommendation: Finally, the study recommended that manufacturing firms should embrace procurement total quality practices so as to improve their performance and further researches should to be carried out in other institutions to find out if the same results can be obtained.

Keywords: process management; continuous improvement; supplier management and customer focus influence (search for similar items in EconPapers)
Date: 2020
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