Adaptive Chatbots: Real-Time Sentiment Analysis for Customer Support

Rekha Sivakolundhu () and Deepak Nanuru Yagamurthy ()

International Journal of Computing and Engineering, 2024, vol. 6, issue 1, 55 - 64

Abstract: In the era of digital transformation and increasing online interactions, customer support is a critical aspect of business success. This paper investigates the development of adaptive customer support chatbots that use real-time sentiment analysis to generate contextually appropriate responses. By leveraging advanced sentiment detection techniques, the system aims to enhance user interaction, satisfaction, and overall customer service experience. This innovation is particularly relevant in today's fast-paced, digitally connected world where personalized and empathetic customer service can significantly impact brand loyalty and customer retention. The proposed approach addresses the growing demand for more intelligent and emotionally aware chatbots, aligning with current trends in artificial intelligence and consumer expectations.

Keywords: Adaptive Chatbots; Real-Time Sentiment Analysis; Natural Language Processing; Emotionally Aware AI; Customer Support (search for similar items in EconPapers)
Date: 2024
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