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Evaluation of Business Intelligence Projects Success – a Case Study

Teixeira Ana, Oliveira Tiago and Varajão João
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Teixeira Ana: NOVA Information Management School, Tintas Robbialac, Lisboa, Portugal
Oliveira Tiago: NOVA Information Management School, Lisboa, Portugal
Varajão João: University of Minho, Centro ALGORITMI, Braga, Portugal

Business Systems Research, 2019, vol. 10, issue 1, 1-12

Abstract: Background: Many studies found in literature only focus on specific aspects of the evaluation of the success of projects, such as the criteria for evaluation; and just a few are focused on the activities for evaluating success. Objectives: The goal of the paper is to present the process for evaluating the success of Business Intelligence (BI) projects in a large company. Methods/Approach: An exploratory case study was carried out at Tintas Robbialac, SA, a Portuguese company of the paint industry. Results: The specific company approach for evaluating the success of BI projects is presented and discussed. Conclusions: The process for evaluating the success of BI, as well as the evaluation criteria, should be formally defined; and the success should be evaluated and monitored along all the project lifecycle.

Keywords: Business Intelligence; project success; success evaluation; case study (search for similar items in EconPapers)
Date: 2019
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