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The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry

Bošković Aleksandra () and Krstić Ana ()
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Krstić Ana: Faculty of Economics, University of Kragujevac, Serbia

Business Systems Research, 2020, vol. 11, issue 1, 4-15

Abstract: Background: Starting from the limitations of different single-method approaches to measuring the organizational efficiency, the paper is focused on covering both the financial and non-financial factors of this concept by combining two methods, namely the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA).

Keywords: Balanced Scorecard; Data Envelopment Analysis; organizational efficiency; combined methods; decision support systems (search for similar items in EconPapers)
JEL-codes: D24 D57 M21 (search for similar items in EconPapers)
Date: 2020
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Handle: RePEc:bit:bsrysr:v:11:y:2020:i:1:p:4-15:n:1