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Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance

Hüsson Daniel, Holland Alexander and Sánchez Rocío Arteaga
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Hüsson Daniel: UCAM - Catholic University of Murcia, Spain
Holland Alexander: FOM University of Applied Sciences Essen, Germany
Sánchez Rocío Arteaga: UCAM - Catholic University of Murcia, Spain

Business Systems Research, 2020, vol. 11, issue 3, 147-166

Abstract: The usage of intelligent personal assistants (IPA), such as Amazon Alexa or Google Assistant is increasing significantly, and voice-interaction is relevant for workflows in a business context.

Keywords: intelligent personal assistant; human-computer-interface; enterprise-resource-planning; machine learning; business process; natural language processing (search for similar items in EconPapers)
JEL-codes: O3 O31 O32 O33 (search for similar items in EconPapers)
Date: 2020
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DOI: 10.2478/bsrj-2020-0032

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