Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation

El Dardery Ola I.S. (), Gomaa Ismail (), Rayan Adel R. M. (), Frendy (), Khayat Ghada El () and Sabry Sara H. ()
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El Dardery Ola I.S.: School of International Business, Faculty of International Business and Humanities, Egypt Japan University of Science and Technology, Alexandria, Egypt
Gomaa Ismail: School of International Business, Faculty of International Business and Humanities, Egypt Japan University of Science and Technology, and Faculty of Commerce, Alexandria University, Alexandria, Egypt
Rayan Adel R. M.: School of International Business, Faculty of International Business and Humanities, Egypt Japan University of Science and Technology, Alexandria, Egypt
Frendy: Graduate School of Management, Business School, NUCB, Nagoya, Aichi, Japan
Khayat Ghada El: Faculty of Commerce, Alexandria University, Alexandria, Egypt
Sabry Sara H.: School of International Business, Faculty of International Business and Humanities, Egypt Japan University of Science and Technology, Alexandria, Egypt

Business Systems Research, 2023, vol. 14, issue 1, 112-130

Abstract: Background Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature. Objectives This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and a Fuzzy Technique for Order Performance by Similarity to Ideal Solution (Fuzzy TOPSIS). Methods/Approach Three research instruments were distributed to kaizen experts to allocate kaizen benefits into the four BSC perspectives. The best measures of kaizen benefits were determined by employing the Fuzzy TOPSIS technique. Results The results present a kaizen performance evaluation system where the benefits were allocated into the four BSC perspectives, and the best measure for each kaizen benefit was chosen using fuzzy TOPSIS. Conclusions The research contributes to the literature by proposing a kaizen measurement system that will pair each benefit of using kaizen with BSC perspectives and measures, thus expanding the advantages of adopting kaizen to any sector or industry.

Keywords: Balanced Scorecard; Continuous improvement; Evaluation; Fuzzy TOPSIS; Kaizen; Performance measurement (search for similar items in EconPapers)
JEL-codes: H83 M41 Q56 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:bit:bsrysr:v:14:y:2023:i:1:p:112-130:n:1

DOI: 10.2478/bsrj-2023-0006

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