The Role of Empathetic Company Philosophy and Advanced Technologies in Shaping Job Attitudes

Koizumi Masaki () and Kato Takumi ()
Additional contact information
Koizumi Masaki: Future Value Co-creation Division, NEC Corporation, Japan
Kato Takumi: School of Commerce, Meiji University, Japan

Business Systems Research, 2025, vol. 16, issue 1, 60-79

Abstract: Background Although the literature has assessed various factors underlying employee attitudes, knowledge of company philosophy and advanced technology is lacking, especially in the context of the major drivers of job satisfaction and turnover intentions. Objectives This study clarified the differences in the factors contributing to job satisfaction and turnover intentions, focusing on 10 factors—eight from the literature (rewarding work, skill acquisition, fair wages, work–life balance, flexible work, office equipment, relationships with superiors, and corporate social responsibility) and two new factors: company philosophy and advanced technology. Methods Following a literature review and hypotheses development, we applied structural equation modeling to data collected using an online survey of 1,000 workers employed in 10 industries (automobiles, banking, clothing, cosmetics, electronics, food, government, IT, medical and health care, and retail) in Japan. Results An empathic company philosophy increases job satisfaction, and this effect is more prominent among women than among men. This study concretely demonstrated that company philosophy is an important tool for motivating employees within an organization toward a common goal. Additionally, it showed that the introduction of advanced technology increases turnover intentions regardless of gender. Conclusions Analyzing the factors behind employee attitudes, such as the introduction of advanced technology, may improve job satisfaction and decrease turnover intention.

Keywords: job satisfaction; turnover intention; rewarding work; ChatGPT; structural equation modelling (search for similar items in EconPapers)
JEL-codes: M12 (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/bsrj-2025-0004 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bit:bsrysr:v:16:y:2025:i:1:p:60-79:n:1004

DOI: 10.2478/bsrj-2025-0004

Access Statistics for this article

Business Systems Research is currently edited by Mirjana Pejić Bach

More articles in Business Systems Research from Sciendo
Bibliographic data for series maintained by Peter Golla ().