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The Use of Reference Models in Business Process Renovation

Pajk Dejan, Štemberger Mojca and Kovačič Andrej
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Kovačič Andrej: Faculty of Economics, University of Ljubljana, Kardeljeva ploščad 17, 1000 Ljubljana, Slovenia

Business Systems Research, 2010, vol. 1, issue 1-2, 30-38

Abstract: Enterprise resource planning (ERP) systems are often used by companies to automate and enhance their business processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to demonstrate the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in Slovenian small and medium-sized companies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on Microsoft Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.

Keywords: ERP solution; reference model; business process renovation; Microsoft Dynamics NAV; BPMN (search for similar items in EconPapers)
Date: 2010
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DOI: 10.2478/v10305-012-0025-x

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