Approaches to conflict management in the organization

Oksana Karpenko and Yevheniia Osypova
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Oksana Karpenko: Higher Educational Institution "Academician Yuriy Bugay International Scientific and Technical University"
Yevheniia Osypova: State University of Infrastructure and Technologies

Economic Synergy, 2021, issue 2, 44-55

Abstract: The problem of conflict management in the organization is investigated, the necessity of arming managers of organizations with knowledge and skills for the fastest and most effective overcoming of conflict situations by making decisions satisfactory for all participants of the conflict is substantiated, since it is established that a prolonged conflict can negatively affect the overall performance of the enterprise. It is noted that a skillful manager for the effective resolution of conflict situations should master and widely use the palette of skills such as active listening, emotional intelligence, patience, impartiality, positive, open communication, modesty, finding non-verbal signals, depersonalizing the situation, demonstrating a desire to solve the problem, the ability to understand the position of the opposite side, cooperation and so on. Styles of conflict resolution are identified, including accommodation, avoidance, compromise, competition, cooperation, which should be applied in appropriate situations. Using of mediation institution will promote the best results in solving problems of conflict management in the organization is determined.

Keywords: conflict; conflict management; mediation; mediator (search for similar items in EconPapers)
JEL-codes: D74 M11 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:bja:isteus:y:2021:i:2:p:44-55

DOI: 10.53920/ES-2021-2-5

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