Factors Affecting to Students Satisfaction of State Universities - With Special Reference to Regional State Universities in Sri Lanka

W.M.R.B. Weerasooriya and U.W.M.R.S. Kappagoda
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W.M.R.B. Weerasooriya: Faculty of Management Studies, Rajarata University of Sri Lanka, Mihintale, Sri Lanka
U.W.M.R.S. Kappagoda: Faculty of Management Studies, Rajarata University of Sri Lanka, Mihintale, Sri Lanka

International Journal of Latest Technology in Engineering, Management & Applied Science, 2023, vol. 12, issue 08, 125-136

Abstract: Students’ satisfaction can be defined as a short-term attitude resulting from an evaluation of students’ educational experiences, services and facilities. Students’ satisfaction in higher education is a multidimensional process which is influenced by different factors. Hence, the study focused to investigate the factors affecting to students’ satisfaction in state universities in Sri Lanka. Study empirically investigates the previous research papers and other secondary sources. Study samples comprises of the 650 respondents from the various state universities in Sri Lanka and data gathered through the standard questionnaire. It’s consisting of section A (demographic factors) and section B (included student arrangement, studying, student assessment, premises, cleaning and sanitary facilities, canteen services, library, practical training and research work). The data was analyzed using SPSS (Statistical Package for Social Science) and mean score and standard deviation were used as a descriptive analysis and correlation coefficient was used as a bivariate analysis. The hypotheses were tested using the Pearson correlation coefficient and multiple regression analysis. According to the results review that the studying, cleaning and sanitary facilities and practical training have strong positive relationship between the students satisfaction while lowest relationship shows the studying arrangement. Study recommended to more attention about the studying arrangements (adequacy of the supportive equipment’s), student assessments, premises (comfortability), canteen services and research works.

Date: 2023
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