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S Praveen Kumar and S. Nagasundaram
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S Praveen Kumar: MCA Student, Dept. of. Computer Application, VISTAS
S. Nagasundaram: Professor, Dept. of. Computer Application, VISTAS

International Journal of Latest Technology in Engineering, Management & Applied Science, 2025, vol. 14, issue 4, 574-576

Abstract: Chatbot can be termed as software capable of chatting with humans using artificial intelligence. Such software is employed to accomplish jobs like replying to users instantaneously, giving them information, assisting them to buy goods and improving customer services. In this paper, the overall working principle, and the fundamental concepts of artificial intelligence based chatbots and associated concepts along with their application in different industries like telecommunication, banking, health, customer call centers and e-commerce are discussed. Moreover, the donation service implemented for telecommunication service provider area demonstrates using the proposed architecture.

Date: 2025
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