The Algorithmic Hand: Investigating the Impact of Artificial Intelligence on Service Delivery, Customer Interactions, And Efficiency

Simon Suwanzy Dzreke and Semefa Elikplim Dzreke
Additional contact information
Simon Suwanzy Dzreke: Federal Aviation Administration, United States of America (USA)
Semefa Elikplim Dzreke: Federal Aviation Administration, United States of America (USA)

International Journal of Latest Technology in Engineering, Management & Applied Science, 2025, vol. 14, issue 6, 840-857

Abstract: The study looks closely at the complicated, game-changing, and sometimes contradictory effects of Artificial Intelligence (AI) on modern service delivery. It looks at how AI changes the way businesses work, how customers interact with each other, and the moral limits of service ecosystems. Using a mixed-methods approach with multiple phases (interviews, experiments, case studies, and surveys), the results show that AI systems make tasks much more efficient, cutting transaction costs by up to 30% and response times by up to 40%. The paper makes the service quality seem better for standard tasks through calibrated anthropomorphic design (β=0.38, p

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.ijltemas.in/DigitalLibrary/Vol.14Issue6/840-857.pdf (application/pdf)
https://www.ijltemas.in/papers/volume-14-issue-6/840-857.html (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bjb:journl:v:14:y:2025:i:6:p:840-857

Access Statistics for this article

International Journal of Latest Technology in Engineering, Management & Applied Science is currently edited by Dr. Pawan Verma

More articles in International Journal of Latest Technology in Engineering, Management & Applied Science from International Journal of Latest Technology in Engineering, Management & Applied Science (IJLTEMAS)
Bibliographic data for series maintained by Dr. Pawan Verma ().