Implementation of Dyadic Leadership in Total Quality Management Education in Indonesia

Teguh Trianung Djoko Susanto, Eliana Sari, Faiz Yazid, Kalimah Thoyyibah, Nadiah Raghdah and Semuel Sekfamner Noriwari
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Teguh Trianung Djoko Susanto: Lecturer at Educational Management Study Program, State University of Jakarta, Indonesia
Eliana Sari: Lecturer at Educational Management Study Program, State University of Jakarta, Indonesia
Faiz Yazid: Student of Post Graduated at Educational Management Study Program, State University of Jakarta, Indonesia
Kalimah Thoyyibah: Student of Post Graduated at Educational Management Study Program, State University of Jakarta, Indonesia
Nadiah Raghdah: Student of Post Graduated at Educational Management Study Program, State University of Jakarta, Indonesia
Semuel Sekfamner Noriwari: Student of Post Graduated at Educational Management Study Program, State University of Jakarta, Indonesia

International Journal of Research and Scientific Innovation, 2024, vol. 11, issue 11, 670-677

Abstract: This study investigates the application of Total Quality Management (TQM) in the Indonesian education system by highlighting a dual leadership approach as a possible solution to address quality management challenges. TQM is a management approach that focuses on improving overall quality by involving all members of the organization. Key trends in the implementation of TQM in education include a focus on student needs, continuous improvement, stakeholder participation, and the use of technology. However, the implementation of TQM faces challenges such as lack of resources, unequal access, and irrelevant curriculum. The dyadic leadership approach emphasizes strong interpersonal relationships between leaders and members to achieve common goals. This study shows that the two-party approach, which has been successfully implemented in various health care facilities, can improve administrative efficiency and service quality. This leadership model is suitable for adoption in the field of education because its characteristics are similar to other service organizations. The results of the study show that the implementation of TQM and the leadership approach can contribute to improving the quality of education in Indonesia. Implementing this approach requires strong commitment, communication, and collaboration between leaders and members of the organization. Therefore, dyadic leadership has the potential to improve accountability, efficiency, and quality of education, aiming for the satisfaction of all stakeholders.

Date: 2024
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