Client and Patient Satisfaction on the Services in the Radiology Department in Caraga Hospital Infant Care and Lying-In Center

Strawsa Osigan-Chan and Rosenie S. Coronado
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Strawsa Osigan-Chan: Graduate School of Allied Health Sciences, University of the Visayas
Rosenie S. Coronado: Graduate School of Allied Health Sciences, University of the Visayas

International Journal of Research and Scientific Innovation, 2025, vol. 12, issue 15, 434-454

Abstract: Customer satisfaction measurement is difficult. It’s about offering an amazing service through a highly motivated and well-trained personnel, high-quality product, eco-friendly facilities, and an expert service provider who treats them as a “guest†not a “client.†This quantitative research design made use of the descriptive, comparative design in assessing the significant difference in the satisfaction on the services of the radiology department of Caraga Hospital Infant Care and Lying-In Center (CHICLC), Butuan City for the Year 2019 among clients and patients. Based on the findings of the study, the clients were satisfied with quality of services in the radiology department. Specifically, they were satisfied with the aspects of tangibles, reliability, responsiveness, empathy but very satisfied with the assurance. Moreover, the patients the patients were satisfied with quality of services in the radiology department. Specifically, they were satisfied with the aspects of tangibles, responsiveness, and empathy but very satisfied with the reliability, and assurance. Finally, all of the aspects related to the quality of services such as the tangible, reliability, responsiveness, assurance and empathy were the not significantly different as perceived by the clients and patients. As an output of the study the strategic management plan was created.

Date: 2025
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