The Moderating Effect of Emotional Intelligence on Mentorship, Job Autonomy, Technostress and Employee’s Turnover Intention in Bangladesh Private Banking Sector

Aklima Begum, Raemah Abdullah Hashim and Hishamuddin Md.Som
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Aklima Begum: Department of Management, Putra Business School, University of Putra Malaysia.
Raemah Abdullah Hashim: Department of Management, City University, Malaysia
Hishamuddin Md.Som: Department of Management, Putra Business School, University of Putra Malaysia.

International Journal of Research and Scientific Innovation, 2025, vol. 12, issue 2, 430-447

Abstract: The purpose of this study is to investigates the moderating effects of emotional intelligence on the relationships among mentorship, job autonomy, technostress and employee’s turnover intention in Bangladesh private banks. In terms of research methodologies, this study adopted cross-sectional study and quantitative research approach. To collect data for this study, the survey questionnaires were distributed by using simple random sampling and 440 samples were collected from the four private banks located in Dhaka city in Bangladesh. By using quantitative research design, there are three hypotheses developed and tested by using Partial Least Squares (PLS-SEM: version 4) and SPSS (version 29) for demographic and descriptive analysis. The study’s empirical results showed that, EI had no moderating effect on the relationship between job autonomy, technostress, and employee turnover intention in the private banking industry of Bangladesh. Based on the thorough literature and results, this study made an effort to contribute from an academic and industry perspective, focusing on the banking sector as one of Bangladesh’s prospective industries. By employing emotional intelligence (EI) as a moderator in private bank organizations in Bangladesh, this study theoretically advances JD-R theory. Regarding the practical implications, the impact of emotional intelligence on the connections among job autonomy, technological stress, and employee turnover intention demonstrated the significance of individual characteristics in lowering the banking industry’s turnover rate. Finally, the study concluded the discussion on findings and implications.

Date: 2025
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