Customer Satisfaction on The Registrar Services Among Medical Students in A Private Higher Education Institution

Resty L. Picardo, DM, JD, Man, Joyce M. Valiente; Marlito B. Palarion, Winnebel Ragasa and Pamela L. Cabrera
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Resty L. Picardo, DM, JD, Man: Gullas College of Medicine, Inc.
Joyce M. Valiente; Marlito B. Palarion: Gullas College of Medicine, Inc.
Winnebel Ragasa: Gullas College of Medicine, Inc.
Pamela L. Cabrera: Gullas College of Medicine, Inc.

International Journal of Research and Scientific Innovation, 2025, vol. 12, issue 5, 2153-2159

Abstract: Customer satisfaction affects student achievement, parent trust, the school’s reputation, and financial potential. Customer feedback studies had been widely studied, however, the services provided by the Registrar’s Office in higher education institutions had been scarcely done. This quantitative research made use of the descriptive research design to determine the level of satisfaction on the services and the different suggestions and recommendations of the Registrar’s Office among 346 medical students in higher educational institution for the school year 2024-2025. Findings of the study revealed that, overall, the students were very satisfied with the services provided by the Registrar’s Office. Students also made suggestion to improve the services provided by the Registrar on making the provision of service faster, increasing the manpower. It was also suggested that the enrolment process should be made shorter and easier and keeping it systematic. Issues pertaining to the use of the portal should also be resolved and the staff should be smiling when servicing students, online requests and payments for documents should be allowed, staff should be kind and professional, there should be less documentation, and there should be a proper waiting area. To address the findings of the study, recommendations were provided.

Date: 2025
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