Caring Behaviors Predicting Satisfaction in Healthcare Services among Post-Partum Mothers in a Level I Hospital

Ashnia Z. Tantao, Joan P. Bacarisas and Resty L. Picardo
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Ashnia Z. Tantao: College of Allied Health Sciences, University of the Visayas
Joan P. Bacarisas: College of Allied Health Sciences, University of the Visayas
Resty L. Picardo: College of Allied Health Sciences, University of the Visayas

International Journal of Research and Scientific Innovation, 2025, vol. 12, issue 6, 1306-1321

Abstract: Healthcare providers like nurses must care for patients to improve health outcomes. Patients who feel cared for are more satisfied, which can improve treatment adherence, reduce fear and anxiety, and raise healthcare system confidence. Studies correlating caring behaviors to patient satisfaction at the OB-Gye ward are scarcely done. This quantitative research made use of the descriptive, correlational (predictive) design to assess whether the caring behaviors predict the satisfaction on healthcare services among post-partum mothers in a government hospital in Wao, Lanao del Sur for the first quarter of 2025. Findings of the study revealed that the overall caring behaviors of the nurses was very high. Specifically the caring behaviors of practice loving kindness, decision- making, instill faith and hope, teaching and learning, spiritual beliefs and practices, holistic care, helping and trusting relationship, healing environment, promote expression of feelings, and miracles were also very high. Overall, the post-partum mothers were very satisfied with the healthcare services in the OB-Gyne Ward. Specifically, they were satisfied in terms of accessibility, transparency of information and procedures for medical examination and treatment, attitude and professional competence of medical staff; and service delivery outcomes but only satisfied with availability and quality of facilities and equipment. The respondent were very satisfied in terms of the general satisfaction on the healthcare services (mean=4.76, SD=.571) in the OB-Gyne Ward. The caring behavior of instill faith and hope predicted overall satisfaction on healthcare services of the post-partum mothers in the OB-Gyne Ward. To address the findings of the study, a satisfaction sustenance plan is proposed.

Date: 2025
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