Effect of Information Communication Technology Products on Financial Performance: Empirical Analysis of Financial Institutions in Rwanda

Kayitera Jean Felix and Thomas K Tarus
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Kayitera Jean Felix: Masters Student, Graduate School. University of Kigali-Rwanda
Thomas K Tarus: Lecturer, Graduate School. University of Kigali-Rwanda

International Journal of Research and Scientific Innovation, 2021, vol. 8, issue 9, 52-56

Abstract: Information communication technology has in particular brought a complete paradigm shift on the bank’s financial performance in the banking industry. The changing dynamics of the banking sector is forcing the financial sectors to reengineer to meet the challenges associated with bank consolidation, rising operational costs, outsourcing, portfolio investment, payments and settlement systems. The purpose of the study was to analyze the effect of information communication technology products on financial performance. The study was anchored and guided on Innovation Diffusion Theory. The study adopted descriptive research design while the sample comprized 92 respondents. The results revealed that mobile banking and internet banking had a positive and significant effect on financial performance (β = 0.954, p

Date: 2021
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