Integration of ClicKMedS (Click Kiosk Medication Support) for Over-the-Counter Medications at Selected Community Pharmacy in the City of Koronadal, South Cotabato

Abba Niña V. Somodio, Czarie Mae T. Logong, Elvie P. Sidon, Jean E. Hospital, Jefferson A. Chanco and Lady Ann D. Baterbonia
Additional contact information
Abba Niña V. Somodio: Pharmacy Department, St. Alexius College, Koronadal City, South Cotabato, Mindanao, Philippines
Czarie Mae T. Logong: Pharmacy Department, St. Alexius College, Koronadal City, South Cotabato, Mindanao, Philippines
Elvie P. Sidon: Pharmacy Department, St. Alexius College, Koronadal City, South Cotabato, Mindanao, Philippines
Jean E. Hospital: Pharmacy Department, St. Alexius College, Koronadal City, South Cotabato, Mindanao, Philippines
Jefferson A. Chanco: Pharmacy Department, St. Alexius College, Koronadal City, South Cotabato, Mindanao, Philippines
Lady Ann D. Baterbonia: Pharmacy Department, St. Alexius College, Koronadal City, South Cotabato, Mindanao, Philippines

International Journal of Research and Innovation in Applied Science, 2025, vol. 10, issue 5, 1073-1088

Abstract: The utilization of ClicKMedS into community pharmacy has significantly streamlined operations and enhanced customer experience. The cornerstone of utilizing ClicKMedS was its intuitive design, providing reliable access, and assessing the feasibility of using a kiosk to deliver over-the- counter medication to customers in a community pharmacy setting. This descriptive study employed quota sampling to select the respondents. To ascertain the study outcome, researchers made a questionnaire to gauge the level of customer satisfaction and evaluated ClicKMedS across four dimensions: convenience, efficiency, accessibility, and operation. Customer satisfaction was measured using a four-point scale, revealing high mean scores: 3.21 (SD=0.53) for convenience, 3.29 (SD=0.55) for efficiency, 3.33 (SD=0.52) for accessibility, and 3.33 (SD=0.54) for operation. These results indicate “very high†satisfaction levels across all categories. These findings highlight the importance of ClickMedS as an intuitive tool for enhancing the customer experience by providing efficient, accessible, and user-friendly service in a community pharmacy setting.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.rsisinternational.org/journals/ijrias/ ... ssue-5/1073-1088.pdf (application/pdf)
https://rsisinternational.org/journals/ijrias/arti ... adal-south-cotabato/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bjf:journl:v:10:y:2025:i:5:p:1073-1088

Access Statistics for this article

International Journal of Research and Innovation in Applied Science is currently edited by Dr. Renu Malsaria

More articles in International Journal of Research and Innovation in Applied Science from International Journal of Research and Innovation in Applied Science (IJRIAS)
Bibliographic data for series maintained by Dr. Renu Malsaria ().