A Study of Workforce Diversity and its Impact on Performance of Banks: An Analytical Study of Indian Commercial Banks

Dr. Abha Rani, Sunil Kumar and Ms. Vanshika Tyagi
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Dr. Abha Rani: IP College for Women, Delhi, Delhi, India
Sunil Kumar: IP College for Women, Delhi, Delhi, India
Ms. Vanshika Tyagi: IP College for Women, Delhi, Delhi, India

International Journal of Research and Innovation in Applied Science, 2025, vol. 10, issue 6, 946-961

Abstract: A Study on Workforce Diversity and its Impact on Employees’ Performance in Banking Sectors. The diversity of the workforce is the prime driver of organizational progress, especially in the banking sector. This study explores Gender Diversity and person with disability as a fundamental component of workforce diversity and its impact on the financial performance of Indian commercial banks. The study has been conducted on Federal Bank, HDFC Bank, and Punjab National Bank, observing trends in workforce heterogeneity concerning economic growth. Secondary data sources, such as annual reports, Diversity & Inclusion policies, and data analysis, have been used to study the impact of workforce heterogeneity on financial performance. Comparative analysis over different years and between the chosen banks has also been conducted to acquire an in-depth understanding of the role of economic success in upholding the arguments formed.

Date: 2025
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