Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation

Kiptoo Mutai Joram, K. Ronoh Richard and Etene Yonah
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Kiptoo Mutai Joram: Department of Information Technology, Moi University, Kenya
K. Ronoh Richard: Department of Computer Science, Kibabii University, Kenya
Etene Yonah: Department of Computer Science, Kibabii University, Kenya

International Journal of Research and Innovation in Applied Science, 2025, vol. 10, issue 7, 1263-1272

Abstract: As organizations continue to embrace Software as a Service (SaaS) to streamline their ICT operations, the success of these digital transformation efforts increasingly depends on how mature and aligned their internal IT processes are. This study investigates the role of IT process alignment maturity as a key driver of SaaS adoption and effectiveness. Specifically, it evaluates how different maturity dimensions such as documentation, standardization, transparency, measurability, and flexibility, influence successful SaaS integration across enterprise functions. Using a quantitative approach, data was collected through a structured questionnaire targeting IT professionals in public universities in Kenya. Binary logistic regression was applied to determine the relationship between IT process maturity and various SaaS adoption outcomes, including tools like ERP, CRM, collaboration platforms, and productivity suites. The results demonstrate that organizations with higher levels of IT process maturity particularly in the areas of standardization and control have significantly greater success in adopting SaaS solutions. These findings offer practical insights for IT leaders seeking to enhance digital transformation efforts and contribute to ongoing discussions about the strategic alignment of IT operations with cloud technologies.

Date: 2025
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