The Influence of Organizational Culture and Human Resources to Onwards Customer Satisfaction of Kantor Pelayanan Perbendaharaan Negara (KPPN) Sibolga

Jus Samuel Sihotang
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Jus Samuel Sihotang: Widyaiswara of Medan Financial Education and Training Center

International Journal of Research and Innovation in Applied Science, 2020, vol. 5, issue 8, 123-128

Abstract: Kantor Pelayanan Perbendaharaan Negara (KPPN) is the initial gate of services from the finance ministry in Indonesia. To realize good public services, the KPPN is the spearhead of service to customers at the regional level. Therefore customer satisfaction is very dependent on the quality of service at KPPN. This study aims to analyze the influence of organizational culture and human resources on customer satisfaction in service at KPPN Sibolga City. This study used an online survey method with an explanatory approach. The population of this study is the employees or staff in the work unit in the Sibolga KPPN area, the sample of this study was 56 respondents determined using the Slovin formula. Data analysis uses multiple linear regression test. The results showed that organizational culture p = 0.001 (p

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:bjf:journl:v:5:y:2020:i:8:p:123-128

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