Nurses Conflict Management in Regional Public Hospital of Southeast Aceh District, Indonesia

Rahmah Adilah, Hajjul Kamil, Ardia Putra, Yuswardi and Putri Mayasari
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Rahmah Adilah: Graduate of the Bachelor of Nursing Study Program, Faculty of Nursing, Universitas Syiah Kuala Banda Aceh, Indonesia
Hajjul Kamil: Department of Fundamental Nursing and Nursing Management, Faculty of Nursing, Universitas Syiah Kuala Banda Aceh, Indonesia
Ardia Putra: Department of Fundamental Nursing and Nursing Management, Faculty of Nursing, Universitas Syiah Kuala Banda Aceh, Indonesia
Yuswardi: Department of Fundamental Nursing and Nursing Management, Faculty of Nursing, Universitas Syiah Kuala Banda Aceh, Indonesia
Putri Mayasari: Department of Fundamental Nursing and Nursing Management, Faculty of Nursing, Universitas Syiah Kuala Banda Aceh, Indonesia

International Journal of Research and Innovation in Applied Science, 2024, vol. 9, issue 12, 629-636

Abstract: Conflict is a significant problem in the nursing work environment, especially with the increasing demands on health services that can trigger potential conflicts. This study aimed to identify the dominant conflict management strategies nurses use at the Regional Public Hospital of Southeast Aceh District. This study type was quantitative research with a cross-sectional study design. The Slovin formula (e = 5%, N = 193) determined the sample size, totaling 131 implementing nurses with criteria, sampling using simple random sampling techniques. Data was collected using a questionnaire to measure conflict management strategies, including compromise, competition, accommodation, softening, avoiding, and collaboration. As data analysis, descriptive statistical tests were implemented. The study results showed that most nurses, 57.3%, used conflict management and compromise strategies, 68.7%; competition, 51.1%; accommodation, 59.5%; softening, 50.4%; and collaboration, 61.1%, while the avoidance strategy, 70.5%, was the least utilized. These findings indicated that nurses at the Regional Public Hospital of Southeast Aceh District actively used conflict management and compromise strategies, which were the most widely used to achieve mutually acceptable solutions. Although avoidance is underused, it can prevent escalation of conflict. Hospitals should strengthen communication skills training and conflict management strategies for nurses, particularly collaboration strategies and nursing education. It is suggested that a comprehensive conflict management curriculum be integrated.

Date: 2024
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