The Role of Artificial Intelligence in Improving Hotels Property Management Systems (PMS)

Nasser Bouchareb
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Nasser Bouchareb: Ferhat Abbas University SETIF 1, Algeria

IJEP, 2023, vol. 6, issue 2, Pages: 554-567

Abstract: This paper investigates how Artificial Intelligence (AI) can improve Hotel Property Management Systems (PMS) in the hospitality industry. It traces the evolution of PMS from manual to modern AI-infused counterparts, demonstrating how AI improves effectiveness and guest satisfaction. AI-driven PMS significantly improve efficiency in operations, making hotels more competitive in a dynamic landscape, by focusing on dynamic pricing strategies, real-time brand monitoring, and streamlined customer experiences. The paper highlights the practical significance of AI in the hospitality industry, promoting to a better understanding of technology's role in providing customized services and operational excellence, ultimately improving the quality of travel experiences.

Keywords: Artificial Intelligence; Channel manager; Hospitality industry; Property Management Systems; Revenue Management (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:bjm:ijep00:v:6:y:2023:i:2:id:291

DOI: 10.54241/2065-006-002-029

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