Organizational citizenship behavior and employee performance during the Covid-19 pandemic

Bui Quang Hung, Tran Kiem Viet Thang and Trinh Thuy Anh ()
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Bui Quang Hung: University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam
Tran Kiem Viet Thang: Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam
Trinh Thuy Anh: Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam

HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, 2022, vol. 12, issue 2, 33-43

Abstract: The study aims to identify factors influencing the organizational citizenship behavior of office employees and how those factors impact their performance during theQualitativequalitative research was conducted with twelve experts to evaluate and improve the scale. Quantitative research with the participation of 249 employees from service enterprises was carried out to measure and examine the above-mentioned correlation. The research findings indicate that job satisfaction, organizational justice, and organizational support during the pandemic have a positive impact on employees’ organizational citizenship behavior, and this behavior also positively affects their performance. Managerial implications, limitations and recommendation for future research have been also discussed in this paper.

Keywords: Covid-19 pandemic; job satisfaction; organizational justice; organizational support; organizational citizenship behavior; performance (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:bjw:econen:v:12:y:2022:i:2:p:33-43

DOI: 10.46223/HCMCOUJS.econ.en.12.2.2141.2022

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