Performance measurement for fintech company

Pham Phat Tien () and Nguyen Thi Huyen My
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Pham Phat Tien: Can Tho University, Can Tho City, Vietnam
Nguyen Thi Huyen My: Can Tho University, Can Tho City, Vietnam

HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, 2023, vol. 13, issue 1, 169-184

Abstract: This paper proposes a frame measure for evaluating the fintech company’s performance. Based on the existing publications of multi-dimensional approaches to performance measurement and the fintech company, the study is conducted as a review article. The Balanced Scorecard is considered a suitable approach for the highest citations and application capacity in various kinds of firms. With the combination of the Balanced Scorecard and the highlighted characteristics of the fintech company, the frame measure is proposed for evaluating the fintech company’s performance. In detail, the fintech strategy map and four perspectives of performance with twenty-three measurements are proposed. The study provides the framework for the next quantitative studies that regard the estimation of the relationship between fintech performance and conventional banks. The new evidence of the Balanced Scorecard application for the fintech company is a new kind of firm in the digital era.

Keywords: fintech; finance; performance; performance measurement; the balanced scorecard (search for similar items in EconPapers)
JEL-codes: G20 O30 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:bjw:econen:v:13:y:2023:i:1:p:169-184

DOI: 10.46223/HCMCOUJS.econ.en.13.1.2100.2023

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