The impact of training and development, motivation on in-role job performance and employee creativity in Vietnam’s consumer finance sector

Huyen Thi Ngoc Nguyen and Nghi Dinh Le
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Huyen Thi Ngoc Nguyen: Sai Gon University, Ho Chi Minh City, Vietnam
Nghi Dinh Le: Sai Gon University, Ho Chi Minh City, Vietnam

HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, 2025, vol. 15, issue 6, 40-56

Abstract: This study examines the effects of Training & Development (T&D) on employee motivation and explores the role of individual motivation in workplace performance, framed within the principles of Self-Determination Theory (SDT). Using a mixed-methods approach that combines qualitative and quantitative techniques, data were collected from 254 full-time employees in Vietnam’s consumer finance sector and analyzed using Smart PLS v3.0 software. The findings reveal that Extrinsic Motivation (EM) has a stronger impact on employee performance and creativity than Intrinsic Motivation (IM). However, creativity driven by individual motivation is not a direct outcome but depends on the mediating effect of in-role job performance. Moreover, the study offers valuable insights for future research and practical recommendations for consumer finance companies to enhance employee performance, particularly their creativity.

Keywords: consumer finance; creativity; in-role job performance; intrinsic and extrinsic motivation; training and development (search for similar items in EconPapers)
JEL-codes: M12 M54 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:bjw:econen:v:15:y:2025:i:6:p:40-56

DOI: 10.46223/HCMCOUJS.econ.en.15.6.3899.2025

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