Improving the quality of university library services to meet the requirements of basic educational quality accreditation

Au Thi Cam Linh () and Le Anh Tu
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Au Thi Cam Linh: The Ho Chi Minh City Open University Library, Vietnam
Le Anh Tu: The Ho Chi Minh City Open University Library, Vietnam

HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - SOCIAL SCIENCES, 2020, vol. 10, issue 1, 55-66

Abstract: This paper examines the results of quality accreditation of library criteria retrieved from universities (according to the set of standards issued by the Ministry of Education and Training) from 2016 to the present. By studying the limitations of libraries, recommendations from external organizations for quality accreditation and identifying the causes, the authors propose solutions to improve the quality of university library services. Proposed solutions involve the library's initiative in understanding user needs and providing services that meet the needs of learners and stakeholders, carrying out good management of libraries and periodically surveying users to better the quality of library services

Keywords: university library; library services; service quality; quality accreditation; service quality assessment (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:bjw:socien:v:10:y:2020:i:1:p:55-66

DOI: 10.46223/HCMCOUJS.soci.en.10.1.572.2020

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