Automated customer consultation system for Pastry Shops

Trung Quoc Nguyen ()
Additional contact information
Trung Quoc Nguyen: FPT University, Ho Chi Minh City, Vietnam

HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ENGINEERING AND TECHNOLOGY, 2025, vol. 15, issue 2, 36-45

Abstract: Automated customer consulting is a form of automated customer care and consulting that utilizes texting and chat functions to replace human interaction. This research improves the Bi-LSTM language model. We aim to enhance the accuracy and applicability of an automated customer consultation system, which may impact enterprises and traders. Our question-answer system uses querying the entity and model textual similarity to match models. Automated customer care systems utilize computers or other technologies to assist customers. It empowers clients to address problems without human assistance in customer care. Human resources can address complex requests or high-value consumers, as automation handles many repetitive and straightforward activities. Many firms utilize it, especially fast-growing ones that need to arrange support.

Keywords: BiLSTM; BLEU Score; Chatbot; LSTM; MaLSTM; Natural Language Processing; Q-A systems (search for similar items in EconPapers)
Date: 2025
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://journalofscience.ou.edu.vn/index.php/tech-en/article/view/4409/2524 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bjw:techen:v:15:y:2025:i:2:p:36-45

DOI: 10.46223/HCMCOUJS.tech.en.15.2.4409.2025

Access Statistics for this article

HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ENGINEERING AND TECHNOLOGY is currently edited by Nguyen Thuan

More articles in HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ENGINEERING AND TECHNOLOGY from HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY
Bibliographic data for series maintained by Vu Tuan Truong ().