All work intensity is not created equal: Effort motives, job satisfaction and quit intentions at a grocery chain

Argyro Avgoustaki and Hans T. W. Frankort

British Journal of Industrial Relations, 2023, vol. 61, issue 4, 869-894

Abstract: Prior research has shown that the well‐being of employees engaged in intensive work can vary with the discretion their jobs afford regarding how and when to carry out the work. This article explores a different avenue. It argues that well‐being also varies with employees’ individual motives for working intensively. The article introduces self‐determination theory to the domain of work intensity and focuses on two hypotheses. The first is whether intensive work driven by explicit or implicit incentives is more positively associated with an employee's job satisfaction than intensive work driven by job demands. The second is whether intensive work driven by intrinsic motives is more positively associated with job satisfaction than that driven by explicit or implicit incentives. In both these cases, the article also examines whether equivalent effects exist on (reduced) quit intentions. Original data from a major Greek grocery chain provide corroborative evidence that is robust to a rich set of covariates, including increasingly demanding adjustments for job discretion. The findings contribute to a more complete understanding of why differences in well‐being exist among employees performing intensive work, with implications for workers and employers.

Date: 2023
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