 How going green builds trusting beliefsSveinung Jørgensen, Lars Jacob Tynes Pedersen and Siv Skard Business Strategy and the Environment, 2022, vol. 31, issue 1, 297-311 Abstract: Companies are increasingly making efforts to become more sustainable. In this research, we investigate the effect that these efforts have on consumer trusting beliefs in companies. In one correlational study and two controlled experiments (n = 2174), we test the relationship between sustainability improvements and trusting beliefs and the mediating mechanisms explaining this relationship. Results reveal that perceived innovativeness and self‐connection with the company are mechanisms explaining the effect. Furthermore, in the first experiment, we test whether the effect on trusting beliefs requires a comprehensive change or if a small sustainability improvement is equally effective. In the second experiment, we address whether sustainability improvements are more effective than other types of improvements in terms of building trust. Our findings have important theoretical implications for the understanding of how sustainability efforts build trust and practical implications for companies aiming to trust among consumers. Date: 2022 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:bstrat:v:31:y:2022:i:1:p:297-311 Ordering information: This journal article can be ordered from Access Statistics for this article Business Strategy and the Environment is currently edited by Richard Welford More articles in Business Strategy and the Environment from Wiley Blackwell |
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